Frequently Asked Questions
Hey sneakerheads! We know you’ve got questions—just like debating which colorway is the GOAT. We’ve compiled the most common ones below to help you navigate our shop smoother than a fresh pair of Jordans. Can’t find what you’re looking for? Hit us up at the contact info below.
Products & Collection
1 What kind of products do you sell?
We design apparel that reps sneaker culture—think tees, hoodies, and gear inspired by iconic colorways like Cool Grey 11s, Carmine 6s, and Brave Blue 13s. Each drop is curated with the same attention to detail as the sneakers themselves.
2 Are your designs officially licensed?
Our designs are original creations inspired by sneaker culture and iconic colorways. We’re sneaker lovers designing for sneaker lovers, creating apparel that celebrates the culture we all love.
3 Do you offer Kids sizes?
Yes! We’ve got gear for the next generation of sneakerheads. Check our “Kids” section in the menu for smaller-sized apparel that reps the same iconic styles.
Shipping & Delivery
4 How long does order processing take?
Our Oakland-based team processes each order within 1-2 business days after payment confirmation. We treat every order like a limited-edition drop—with meticulous care and attention.
5 What shipping options do you offer?
We offer two shipping methods:
STANDARD SHIPPING ($12.95): Powered by DHL or FedEx. Delivery in 10-15 business days after shipping.
FREE SHIPPING: Available on orders $50+ via EMS. Delivery in 15-25 business days after shipping.
STANDARD SHIPPING ($12.95): Powered by DHL or FedEx. Delivery in 10-15 business days after shipping.
FREE SHIPPING: Available on orders $50+ via EMS. Delivery in 15-25 business days after shipping.
6 Where do you ship to?
We ship globally to sneakerheads worldwide! However, due to logistical constraints, we currently cannot ship to Asia and select remote regions. We’re working to expand our reach—stay tuned for updates.
7 Can I track my order?
Absolutely! Both shipping options include full tracking. Once your order ships, you’ll receive tracking info so you can follow your package’s journey from our doors to yours.
Payments & Accounts
8 What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted—your payment info is as protected as a DS pair in its original box.
9 Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information. Checkout is as smooth and secure as copping a fresh pair of kicks online.
10 Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account lets you track orders faster and makes future purchases as quick as a retro restock.
Returns & Exchanges
11 What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. Once received and inspected, we’ll process your refund faster than a hyped drop sells out.
12 Are shipping costs refundable?
Shipping costs are non-refundable, and return shipping is the customer’s responsibility—unless the item is defective or incorrect. Think of it like return shipping fees on sneaker resale platforms.
13 What if I receive a defective or wrong item?
If your gear arrives defective or incorrect (like getting a Court Purple when you ordered a Legend Blue), we’ve got you covered. Contact us immediately and we’ll handle return shipping and get you the right item ASAP.
Order Management
14 Can I modify or cancel my order?
You can modify or cancel your order within 12 hours of placing it—as long as it hasn’t entered processing. After that, it’s already being curated and packed with care by our team.
15 What if my order is delayed?
While we aim for timely delivery, occasional delays can happen (like a delayed sneaker release). If your order is significantly delayed, contact us and we’ll investigate with the carrier.
Contact & Support
16 How can I contact customer service?
Our team of sneaker enthusiasts is here to help! Reach us at:
Email: [email protected]
Address: 382 Water Street, Oakland, US 94612
Email: [email protected]
Address: 382 Water Street, Oakland, US 94612
17 When will you restock sold-out items?
Like limited sneaker drops, some designs are limited edition. Follow us on social media for drop announcements and restock info. We’re always cooking up new designs inspired by iconic colorways.
18 Do you offer international sizing help?
Yes! Our size charts are available on each product page. If you’re unsure about sizing (like between US and EU sizes), email us with your measurements and we’ll help you find the perfect fit.
Pro Tip: Combine items to hit the $50+ free shipping threshold—like pairing a Carmine 6 tee with an Electric Green 6 hoodie. It’s the smart play, just like doubling up on a hyped sneaker release.