Returns & Exchanges

At Sneaker Threads Shop, we design for sneakerheads, by sneakerheads. We know that copping the right gear is like landing a grail—it needs to fit perfect and look fresh. If your purchase doesn’t meet your expectations, our return and exchange policy is here to make things right, no hassle. Think of this as your 15-day try-on period.

The Basics: Our 15-Day Policy

You have 15 days from the date you receive your order to initiate a return or exchange. All items must be in their original, unworn, unwashed condition with all tags attached. Please keep your original packaging and receipt.

Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. Use the template below to make it quick.
2. Get Your RMA & Instructions: Our team will review your request and email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions within 2 business days. Do not ship anything without an RMA.
3. Pack & Ship: Securely pack the item(s) in their original packaging, include the original receipt or packing slip, and clearly mark the RMA number on the outside of the box. Ship to our warehouse address provided in your instructions.
4. Ship It Back: You are responsible for the cost of return shipping unless the return is due to our error (wrong item or defective). We recommend using a trackable and insured service (like DHL, FedEx, or EMS).
5. Inspection & Processing: Once received, our warehouse team will inspect the item(s) (typically within 3-5 business days). We’ll notify you via email once the inspection is complete.

Email Request Template

Copy, paste, and fill out the template below to send your request to [email protected].

Refunds & Credits

Timing:

• Refunds: Once your return is approved, your refund will be processed within 5-10 business days. The timing for the funds to appear in your account depends on your original payment method and financial institution.
• Exchanges: If the requested exchange item is in stock, we will ship it out within 1-2 business days of return approval. You will receive a new tracking number.

Method:

• Refunds are issued to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).
• Please note that shipping costs (original and return) are non-refundable unless the return is due to our mistake.
• For exchanges, any price difference will be charged or refunded accordingly.

International Returns

We serve sneakerheads worldwide (excluding Asia and select remote regions per our shipping policy). International return processes are similar, but please note:

• You are responsible for any international return shipping costs and customs duties.
• Please mark the package as “Returned Goods” to avoid additional customs charges.
• The 15-day window applies from the date of delivery as recorded by the carrier (DHL, FedEx, or EMS).