đźšš Shipping Policy: Get Your Gear

We ship worldwide to the global sneaker community (excluding Asia and select remote regions as per our policy). Our goal is to get your fresh threads to you securely and as fast as possible.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two clear-cut options to suit your needs:

  • Standard Shipping $12.95
    Carrier: DHL or FedEx
    Estimated Delivery: 10-15 business days after shipment. Trackable and reliable.
  • Free Shipping Orders Over $50
    Carrier: EMS
    Estimated Delivery: 15-25 business days after shipment. A cost-effective option for your bigger cops.

Delivery times are estimates and may vary based on destination and customs processing. You’ll receive a tracking number once your order ships.

📦 Pro Tip: For the fastest and most tracked delivery, choose Standard Shipping. It’s like choosing the express lane for the latest drop.

🔄 Returns & Exchanges: The 15-Day Try-On Period

If your purchase doesn’t meet your expectations, our return and exchange policy is here to make things right, no hassle. Think of this as your 15-day try-on period.

The Basics: Our 15-Day Policy

  • You have 15 days from the date you receive your order (as recorded by the carrier) to initiate a return or exchange.
  • All items must be in original, unworn, unwashed condition with all tags attached.
  • Please keep your original packaging and receipt.

đźš« Non-Returnable Items

To maintain the integrity of our products and our community, the following cannot be returned or exchanged:

  • Customized or Personalized Items: Any product altered specifically for you. (This is relevant as our menu includes specific colorways like “Bordeaux 6”, “Bright Blue Yeezy”, etc., which may be offered as custom prints).
  • Final Sale Items: Clearly marked as “Final Sale” at purchase.
  • Worn, Washed, or Damaged Goods: Items showing signs of wear, damage, or missing tags.

đź“ť Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and reason. Use the template below to make it quick.
  2. Get Your RMA & Instructions: Our team will review your request and email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions within 2 business days. Do not ship anything without an RMA.
  3. Pack & Ship: Securely pack the item(s) in their original packaging, include the original receipt/packing slip, and clearly mark the RMA number on the outside of the box. Ship to our warehouse address provided in your instructions.
  4. Ship It Back: You are responsible for the cost of return shipping unless the return is due to our error (wrong item or defective). We recommend using a trackable and insured service (like DHL, FedEx, or EMS).
  5. Inspection & Processing: Once received, our warehouse team will inspect the item(s) (typically within 3-5 business days). We’ll notify you via email once the inspection is complete.

Email Request Template

Copy, paste, and fill out this template to send your request to [email protected].

đź’ł Refunds & Credits

Timing

  • Refunds: Once your return is approved, your refund will be processed within 5-10 business days. The timing for the funds to appear in your account depends on your original payment method and financial institution.
  • Exchanges: If the requested exchange item is in stock, we will ship it out within 1-2 business days of return approval. You will receive a new tracking number.

Method

  • Refunds are issued to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs (original and return) are non-refundable unless the return is due to our mistake.
  • For exchanges, any price difference will be charged or refunded accordingly.

🌍 International Returns

We serve sneakerheads worldwide (excluding Asia and select remote regions). The process is similar, but please note:

  • You are responsible for any international return shipping costs and customs duties.
  • Please mark the package as “Returned Goods” to avoid additional customs charges.
  • The 15-day window applies from the date of delivery as recorded by the carrier (DHL, FedEx, or EMS).

âť“ Need Help?

Our team of sneaker enthusiasts is here to help you with any shipping, return, or exchange questions—just like troubleshooting a payment error at checkout.

  • Email: [email protected]
  • Mail: Sneaker Threads Shop, 382 Water Street, Oakland, US 94612

Please include your order number in all correspondence.

Updated like a retro restock to keep things clear for the community.